The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO/IEC 20000-1:2011 SMS to ISO/IEC 20000-1:2018 in a timely manner.
After becoming acquainted with the new concepts and requirements of ISO/IEC 20000-1:2018, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000:2018 Transition” credential. By holding a PECB Transition Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to successfully apply the ISO/IEC 20000-1:2018 changes to an existing SMS.
Who should attend?
Managers, trainers and/or consultants involved in an ISO/IEC 20000-1:2018 SMS transition
Individuals responsible for the transition process from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018
Auditors seeking to perform the ISO/IEC 20000-1:2018 transition certification
Learning objectives
Learn about the main differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
Comprehend the new concepts and requirements of ISO/IEC 20000-1:2018
Learn how to effectively apply the ISO/IEC 20000-1:2018 changes to an existing Service Management System (SMS)
Understand the new high-level structure of ISO/IEC 20000-1:2018 and learn how to apply it to an existing SMS
Educational approach
This training is based on both theory and best practices used in the process of transitioning from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018
Lecture sessions are illustrated with practical quest
Practice tests are similar to the certification exam
Prerequisites
A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of audit principles.
